Items purchased online can be returned for refund or exchange within 30 days from the date the shipment is received. Returned products must be in brand new condition as originally received. Shipping fees are non-refundable. Shipping costs for returns and exchanges are the responsibility of the customer with the exception of cases where an incorrect item has been shipped. If you are returning an item that incurred free shipping for your order, a fee of $10 (BC, AB, SK, MB, ON), or $12 (QC, NL, NS, NB, PE, YT, NT, NU) will be subtracted from the refund amount to recover a portion of the original shipping costs.
Please send an email to websales@cuttingedgecutleryco.com with any comments or concerns before returning your items. Cutting Edge Cutlery Co. will not accept any returns without Return Authorization acknowledgement. All unauthorized returns will be discarded if unclaimed within 30 days.
Warranty
After 30 days from the delivery date of your online order, all warranty related issues are dealt with directly through the applicable manufacturer. If you should have any questions or concerns in regard to a warranty related issue for products that are purchased online, please contact us to receive instructions for manufacturer warranty procedures.
Exclusions
The following items cannot be returned: Wearable Products (Helmets, Gloves, etc…), Personal Grooming Products (Straight Razors, Nail Clippers, etc…), Consumable Products (Compounds, Oils, Batteries, etc…), Sharpening Tools (Stones, Rods, etc…) that are used and/or have been removed from the original packaging, Physically Damaged Items.